RMA stands for return merchandise authorization

It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. In this step, European Portwell Technology and our customer will discuss the problem and determine the validity of the issue. Please read carefully to conduct a smooth RMA procedure:

RMA process

• We request you to fill-out the RMA form for each returned good.
• RMA goods must be recognized by product type, serial number and warranty status.
• Please write a brief description of the error as accurately as possible, which may considerably reduce the repair time.
• By filling the form, you will create a ticket in our RMA system.
• This will start our internal process and you will receive the RMA number by a confirmation email.

Return for repair

• After checking the warranty status, we will provide you the shipping note with all needed information.
• Please enclose shipping note to the matching goods for return
• Please do not write on the original packaging of the product
• Please send the package to the address given on the shipping note.

ESD protection

• The repaired goods must be properly packaged in accordance with the ESD guidelines (ESD Norm IEC / TS61340-5-1 Electrostatics). 
• Assemblies that are not delivered to us in ESD-compliant packaging will be written off as total failures in accordance with our quality guidelines, as any damage caused cannot be determined.
• Therefore, we must return all improperly packaged assemblies to you at your expense.